Private Clinical Services Software for Online Pharmacies

RxSure supports GPhC-aligned online consultations through a structured five-step clinical workflow designed for registered internet pharmacies. Patients register via a white-labelled booking portal, complete identity verification, and fill in clinically structured health questionnaires covering medical history, current medications, and allergies. The platform then routes the case to a registered independent prescriber — pharmacist, doctor, or nurse practitioner — who conducts a clinical assessment via video call, telephone, or asynchronous questionnaire review. Every clinical decision is logged with timestamps, creating a tamper-proof audit trail that supports GPhC inspection preparation. Where clinical services are appropriate, the system generates an electronic private clinical record compliant with the Human Medicines Regulations 2012, which can be dispensed on-site or sent to the patient's chosen community pharmacy. Automated safeguarding flags alert practitioners to repeat requests, high-risk medications, and patterns requiring additional review, ensuring patient safety throughout the remote consultation process.

Online pharmacy clinical services in the UK follow a structured clinical workflow designed to ensure patient safety and regulatory compliance. The patient registers on the pharmacy's booking portal and verifies their identity, then completes a detailed health questionnaire covering medical history, current medications, and allergies. A clinical consultation takes place via video call, telephone, or asynchronous review, depending on the clinical appropriateness of the request. The practitioner, who must be a registered independent prescriber with the GPhC, GMC, or NMC, reviews the information, conducts a clinical assessment, and either provides the appropriate POM medication or refers the patient onward. An electronic clinical record is generated with a full audit trail, the medication is dispensed and dispatched with delivery tracking, and a follow-up appointment is scheduled where clinically indicated. RxSure handles this entire workflow from patient registration through to clinical record tracking and follow-up management.