Contact
Get in Touch
What Happens When You Contact RxSure?
When you contact RxSure, you will hear back from a member of our Manchester-based support team within twenty-four hours on weekdays, or by the next working day for weekend enquiries. Our team includes pharmacy technology specialists who understand the specific challenges of running private clinical services in the United Kingdom. That means you will speak to someone who can answer detailed questions about platform features, clinical workflow configuration, GPhC compliance requirements, and technical setup.
For pharmacies and clinics considering RxSure, we offer a free thirty-minute live demo. A member of our team walks you through the entire platform, from patient booking and pre-screening through guided consultations (covering 38 PGDs, IP consultations, and Private with AI), clinical document generation, and payment processing. During the demo, you can ask questions specific to your practice type and clinical services, and we will show you how to configure the platform for your exact requirements. There is no sales pressure and no obligation to proceed after the demo.
Business Hours
| Day | Hours |
|---|---|
| Monday–Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |
All times are in GMT/BST (UK time)
Our Offices
Head Office:
934 Stockport Road, Manchester M19 3AB, United Kingdom
Stoke Office:
9 Howard Place, Shelton, ST1 4NN, United Kingdom
Company Details
Company Name: QASTCO Limited
Trading As: RxSure
Registered Address: 934 Stockport Road, Manchester M19 3AB
Country: United Kingdom
Frequently Asked Questions
How quickly will I get a response?
We aim to respond to all enquiries within twenty-four hours during business days. Phone calls are answered Monday to Friday, 9am to 6pm GMT. WhatsApp messages receive a response within a few hours during business hours.
Can I book a demo before signing up?
Yes. Click the Book a Demo button above or call us directly on 01613830950 to schedule a free thirty-minute walkthrough of the platform. Demos are available Monday to Friday.
What if I need technical support?
Existing customers can reach our support team via phone, email, or WhatsApp. For urgent platform issues outside business hours, email contact@rxsure.co.uk and our team will prioritise your request first thing the next working day.
Where is RxSure based?
RxSure is developed and supported by Qastco Limited, a UK-registered company with offices in Manchester and Stoke-on-Trent. All patient data is stored in UK-based data centres with AES-256 encryption.
“RxSure is a B2B software platform only. RxSure does not sell, dispense, supply or deliver medicines, and does not provide treatments.”
FAQ
Frequently asked questions
How do I book a demo?
Click the Book a Demo button on any page to schedule a walkthrough. We set up the platform with your own services so you can see how it works for your pharmacy.
What is your response time?
We aim to respond to all enquiries within one working day during standard business hours, Monday to Friday.
Do you offer phone support?
Support is available through the platform and via email at contact@rxsure.co.uk. For urgent matters, we can arrange a call.
Can I request a feature?
Yes. We actively develop based on feedback from practising pharmacists. Contact us with your suggestion and we will review it for inclusion in our development roadmap.
Where are you located?
RxSure is based at 934 Stockport Road, Manchester, M19 3AB, United Kingdom.
Book a Demo
Ready to see it in action?
Twenty minutes on a call will tell you whether RxSure fits your pharmacy.