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FAQ

Frequently Asked Questions

Find answers about RxSure, from pricing and compliance through to clinical features and technical setup.

Do I have to be an independent prescriber?
Yes. RxSure is built around the IP consultation and it assumes the person signing is qualified to sign. If you have the annotation and have not used it much, this is the thing that gets you using it.
Does it decide anything for me?
No. It asks the questions, surfaces what is relevant and lays the evidence out in front of you. Then it stops. Every clinical decision on the record is yours, and the record says so.
What about my locum?
They follow the same consultation you do, because the standard sits inside the consultation rather than in a folder behind the counter. That is usually the difference between a service that runs on the days you are in and a service that just runs.
How long does it take to get going?
Book a demo and we will set it up with you. We would rather walk you through it on your own services than have you work it out on your own.
What if I only do a handful a week?
Then you pay £29.99 and a few pounds of consultation fees. There is no minimum and nothing to lose by starting small.
What software do I need to start private prescribing in my pharmacy?
You need prescribing software that handles booking, clinical decision support, electronic prescriptions, and a complete audit trail. RxSure does all of this in one platform built specifically for pharmacist independent prescribers in community pharmacy. It connects to the NHS Spine for PDS lookups and includes the dm+d drug database.
Who built RxSure?

RxSure was built by QASTCO Limited, a UK-based software company focused on clinical compliance and practice management for community pharmacy.

How do I book a demo?

Click the Book a Demo button on any page to schedule a walkthrough. We set up the platform with your own services so you can see how it works for your pharmacy.

Are these real pharmacy results?

Yes. All case studies are based on real pharmacies using RxSure. Results reflect individual pharmacy experiences and may vary depending on location, services offered, and patient demand.

What is independent prescribing in community pharmacy?

Independent prescribing allows pharmacists with a V300 qualification and GPhC annotation to assess patients, make clinical decisions, and prescribe medicines within their scope of competence. It enables pharmacies to offer private clinical services directly to patients.

Where is RxSure based?

RxSure is based in Manchester, United Kingdom. All patient and business data is hosted on UK-based servers.

What is your response time?

We aim to respond to all enquiries within one working day during standard business hours, Monday to Friday.

What do I need to use RxSure?

You need a current GPhC independent prescriber annotation, professional indemnity insurance covering private clinical services, and an internet connection. RxSure runs in your web browser with no software to install.

Can I speak to a pharmacy already using RxSure?

Book a demo and we can arrange an introduction to a practising pharmacist who uses RxSure, subject to their availability.

Do I need special software to offer private consultations?

You need a system that handles patient booking, clinical decision support, electronic prescriptions, and maintains a complete audit trail. This helps you stay compliant with GPhC standards and provide a consistent, documented service.

Who is RxSure designed for?

RxSure is designed for pharmacist independent prescribers, community pharmacies offering private clinical services, and pharmacy groups managing multiple locations across the UK.

Do you offer phone support?

Support is available through the platform and via email at contact@rxsure.co.uk. For urgent matters, we can arrange a call.

Can my locum use RxSure?

Yes. Each user has their own login credentials. The consultation workflow is built into the platform, so locums follow the same clinical process you do.

How long does it take to see results?

This varies depending on your existing patient base, services offered, and local demand. Some pharmacies begin offering private consultations within their first week of setup.

What clinical services can pharmacies offer privately?

Pharmacist independent prescribers can offer a range of private clinical services. Common examples include travel health consultations, minor illness management, and chronic condition reviews. The services you offer depend on your training, competence, and local demand.

How is the platform developed?

RxSure is developed through direct collaboration with practising pharmacist independent prescribers in community pharmacy settings. Feature requests from users are reviewed and prioritised on our development roadmap.

Can I request a feature?

Yes. We actively develop based on feedback from practising pharmacists. Contact us with your suggestion and we will review it for inclusion in our development roadmap.

What happens if I have a technical issue?

Contact our support team via the platform or email contact@rxsure.co.uk. We aim to resolve technical issues within one working day.

Do you have case studies for my type of service?

We are building our case study library across different service types. Book a demo and we can discuss how pharmacies with similar service profiles are using the platform.

How do pharmacies stay compliant when offering private services?

Compliance involves maintaining detailed consultation records, keeping staff training up to date, following clinical governance frameworks, and having a complete audit trail. Regular documentation and inspections by the GPhC help ensure standards are met.

How can I get in touch?

You can book a demo through our website or contact us at contact@rxsure.co.uk. We aim to respond to all enquiries within one working day.

Where are you located?

RxSure is based at 934 Stockport Road, Manchester, M19 3AB, United Kingdom.

Is there a minimum contract period?

RxSure operates on a monthly subscription basis. Visit our pricing page for current plan details.

Can I submit my own case study?

Yes. If you are an RxSure user and would like to share your experience, contact us at contact@rxsure.co.uk.

Can locum pharmacists deliver private clinical services?

Yes, provided the locum holds a current independent prescriber annotation and appropriate indemnity insurance. Using a standardised consultation workflow helps ensure service quality remains consistent regardless of which pharmacist is working.

What is the best private clinical software for UK pharmacies?
The best private clinical software should cover the full workflow: patient booking, guided clinical consultations, electronic clinical document generation, payment processing, and GPhC compliance management. RxSure includes all of these in one system with 38 pre-built PGDs, 52 clinical decision support templates, a flat monthly fee, and no per-service charges.
What software do pharmacies use for private clinical services?
UK pharmacies use a range of options from simple document generators to full practice management platforms. RxSure is the most complete option, covering booking, consultations, clinical records, payments, and compliance in one platform used by over 100 pharmacies.
Is there free private clinical software in the UK?
Some platforms offer free clinical document generation. However, free tools typically only cover document creation — you still need separate (paid) tools for patient booking, consultations, payments, and compliance management. RxSure starts from £29.99 per month and covers the complete workflow in one platform, which often works out more cost-effective than cobbling together free and paid tools.
How does private clinical software compare to paper records?
Software removes handwriting errors, saves 3 to 5 minutes per consultation, creates automatic audit trails for GPhC compliance, joins up booking and payments, and provides secure digital storage. The difference is most noticeable at inspection time, when everything an inspector needs is available on screen rather than in filing cabinets.
What are digital clinical workflows?
Digital clinical workflows are the process of generating, managing, and issuing private clinical documents digitally rather than on paper. Practitioners use clinical management software to create legally valid electronic clinical records that meet the same regulatory standards as handwritten ones.
Are digital clinical workflows legal for private services in the UK?
Yes, they are fully legal. Electronic private clinical records are valid in the UK provided they contain all required information under the Human Medicines Regulations 2012: practitioner details, patient details, date, medication details, and practitioner signature.
Who can issue electronic private clinical documents?
Five groups of professionals can issue them: GMC-registered doctors, GPhC-registered independent prescriber pharmacists, GDC-registered dentists, NMC-registered nurse independent prescribers, and supplementary prescribers working within an agreed Clinical Management Plan.
What compliance features should pharmacy clinical management software have?
Essential features include automatic audit trails, guided clinical templates with safety checks, pre-screening questionnaires, GP notification letters, a compliance dashboard for GPhC inspection readiness, staff training and CPD tracking, and GDPR-compliant data storage. RxSure includes all of these as standard.
Where is my data stored?
All data is stored on secure UK-based servers with AES-256 encryption both in transit and at rest. Patient data never leaves the UK, which is fully aligned with UK GDPR and ICO expectations for healthcare data.
Is RxSure GDPR compliant?
Yes, fully compliant with UK GDPR and the Data Protection Act 2018. RxSure is registered with the ICO under registration number ZB261485. Data is processed only as needed, and we provide tools to manage patient consent and data subject requests.
Can I export my data?
Yes. You can export all your data at any time in standard formats. Your data belongs to you, and there is no lock-in.
How long do you retain patient records?
Retention follows GPhC pharmacy regulations. Patient consultation records are kept for a minimum of 10 years, or until the patient reaches 25 in the case of minors. You can configure retention policies to match your own clinical governance requirements.
How can I contact support?
You can reach us by email at contact@rxsure.co.uk, by WhatsApp at +44 7475 091929, or by phone on +44 7475 091929. We respond within 24 hours on business days, and urgent clinical questions are always prioritised.
Do you provide training?
Yes. All new customers receive personalised onboarding, video tutorials, documentation, and ongoing support via email and WhatsApp. Enterprise customers receive additional dedicated support and training.

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