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Frequently Asked Questions
Find answers about RxSure — from pricing and compliance to clinical features and technical setup.
This page answers the most frequently asked questions about RxSure, the private clinical services software platform built for UK pharmacies, clinics, and independent practitioners. Whether you are considering starting a free trial, want to understand how the platform handles GPhC compliance and clinical governance, need details about pricing and subscription options, or are looking for technical information about digital clinical workflows, patient booking, and video consultations, you will find clear answers below. The questions are organised by category covering general platform information, clinical features, compliance and security, pricing and billing, and technical setup. If you cannot find the answer you need, our Manchester-based support team is available by phone on +44 161 383 0950, by email at contact@rxsure.co.uk, or via WhatsApp during business hours. You can also book a free thirty-minute demo to see the platform in action and ask questions specific to your practice.
RxSure was created to solve a specific problem that pharmacist independent prescribers face across the United Kingdom: the lack of a single integrated platform that handles every aspect of running a private clinical service. Before RxSure, most pharmacies relied on a fragmented combination of paper records, spreadsheet appointment logs, separate payment terminals, and manual compliance record keeping that consumed hours of administrative time every week. Our platform brings together online patient booking, guided clinical consultations with built-in safety checks, electronic clinical document generation, integrated payment processing through Stripe or PayPal, and a comprehensive compliance dashboard that keeps your practice prepared for inspections. Whether you run a single community pharmacy or manage multiple clinic locations, RxSure scales with your practice and helps you deliver safe, efficient, and profitable private clinical services. Start exploring the questions below or begin your free one-month trial today.
Getting Started
Getting Started
RxSure is a digital compliance and practice management platform designed for UK pharmacies and private clinics. Stay documented, stay in control - manage consultations with built-in safety checks, generate inspection-preparation documentation, track staff training, and accept payments. Your digital front door for private clinical services.
RxSure is built for:
- Independent community pharmacies offering private services
- Pharmacy groups managing multiple locations
- Pharmacist Independent Prescribers (IPs)
- Locum pharmacists working across multiple pharmacies
- Private clinics (aesthetic, weight management, travel health)
Getting started is simple:
- Sign up for a 1 month free trial (no credit card required)
- Set up your pharmacy profile and services
- Invite your team members
- Start running consultations
Our onboarding team will guide you through the entire process.
No. There are no setup fees, no hidden costs, and no credit card required to start. You get full access for 1 month completely free.
Private Clinical Services
Private Clinical Software
The best private clinical software for UK pharmacies should cover the complete workflow: patient booking, guided clinical consultations, electronic clinical document generation, payment processing, and GPhC compliance management. RxSure is the only platform that includes all of these in one system, with a flat monthly fee and no per-service charges. See our full 2026 comparison for a detailed review of all options.
UK pharmacies use several options for private clinical services, ranging from simple clinical document generators to complete practice management platforms. RxSure is the most comprehensive, covering booking, consultations, clinical records, payments, and compliance in one platform. Read our guide on how to choose clinical management software for detailed evaluation criteria.
Some platforms offer free clinical document generation. However, free tools typically only cover document creation — you still need separate (paid) tools for patient booking, consultations, payments, and compliance management. RxSure offers a 1 month free trial of the complete platform, which often works out more cost-effective than cobbling together free and paid tools.
Private clinical software eliminates handwriting errors, saves 3-5 minutes per consultation, creates automatic audit trails for GPhC compliance, integrates booking and payments, and provides secure digital storage. Paper records are still used but introduce risks at scale. Read our detailed comparison of software vs paper records.
Digital Clinical Workflows
Digital Clinical Workflows
Digital clinical workflows are the process of generating, managing, and issuing private clinical documents digitally rather than on paper. Practitioners use clinical management software to create legally valid electronic clinical records with patient details, medication information, dosage instructions, and digital signatures. Read our complete guide to digital clinical workflows.
Yes. Electronic private clinical records are fully legal in the UK provided they contain all required information under the Human Medicines Regulations 2012: practitioner details, patient details, date, medication details (name, form, strength, quantity, directions), and practitioner signature. Read more about electronic private clinical records requirements.
In the UK, electronic private clinical documents can be issued by: GMC-registered doctors, GPhC-registered independent prescriber pharmacists, GDC-registered dentists, NMC-registered nurse independent prescribers, and supplementary prescribers within an agreed Clinical Management Plan.
Essential compliance features include: automatic audit trails for every consultation and clinical record, guided clinical templates with safety checks, pre-screening questionnaires, GP notification letters, a compliance dashboard for GPhC inspection readiness, staff training and CPD tracking, and GDPR-compliant data storage. Read our GPhC compliance guide for the full checklist.
Pricing & Plans
Pricing & Plans
We offer three plans:
- Pharmacy: £199/month - all-in-one private clinical services for community pharmacies, includes 1 month free trial
- Clinic: £199/month - for private GP, aesthetic and specialist clinics, includes 1 month free trial
- Enterprise: Custom pricing for pharmacy groups and multi-site operators
No, never. 100% of the revenue from your private services goes directly to you. Payments go straight to your own Stripe or PayPal account. We only log transactions for your records - we never touch your money.
After your free trial, you can:
- Continue on your Pharmacy or Clinic plan at £199/month
- Add the Professional Website add-on if needed
- Export your data if you choose not to continue
We'll send reminders before your trial ends so there are no surprises.
Yes. There are no long-term contracts. You can cancel your subscription at any time. If you cancel, you'll retain access until the end of your billing period, and you can export all your data.
Regulatory Compliance
Compliance & GPhC
RxSure helps you prepare for inspections through:
- Complete audit trails: Every action logged with timestamps - generate inspection reports on demand
- Built-in safety controls: Automatic contraindication blocks and warnings at critical decision points
- Compliance dashboard: See your compliance status at a glance with expiry alerts
- Training & competency tracking: Monitor staff certifications, DBS, insurance, and CPD
- Professional documentation: Consistent, GPhC-aligned documents generated automatically
RxSure is a software platform, not a pharmacy, so we don't require GPhC registration. However, we've built the platform to support pharmacies in meeting all 9 GPhC Standards for Pharmacy Professionals. Our questionnaires and workflows are designed based on clinical guidelines and regulatory requirements.
Yes. RxSure provides inspection-preparation documentation including:
- Complete consultation records with timestamps
- Staff training and competency records
- DBS and insurance tracking
- Incident management logs
- Consent documentation
You can generate compliance reports on-demand for any time period.
Data Protection
Data & Security
All data is stored on secure UK-based servers. We use industry-standard encryption (AES-256) both in transit and at rest. Your patient data never leaves the UK.
Yes. RxSure is fully compliant with UK GDPR and the Data Protection Act 2018. We are registered with the ICO (Registration: ZB261485). We process data only as necessary and provide tools for you to manage patient consent and data subject requests.
Yes. You can export all your data at any time in standard formats. Your data belongs to you, and we make it easy to take it with you if you ever decide to leave.
We retain records in accordance with GPhC pharmacy regulations. Patient consultation records are retained for a minimum of 10 years (or until the patient reaches 25 for minors). You can configure retention policies based on your specific requirements.
Platform Capabilities
Features & Services
RxSure supports a wide range of private clinical services including:
- Travel vaccinations (Typhoid, Hepatitis A/B, Yellow Fever, etc.)
- Flu vaccinations
- Weight management consultations
- Sexual health services
- Minor ailments consultations
- Blood pressure monitoring
- And more - you can customise services to your needs
Yes. While we provide guided clinical templates that follow clinical guidelines, you can customise questionnaires to match your pharmacy's specific protocols. You can add, modify, or remove questions as needed while maintaining compliance requirements.
We're working on integrations with major PMR systems. Currently, RxSure operates as a standalone platform for private services. If you have specific integration requirements, please contact us to discuss your needs.
Yes. RxSure supports multi-pharmacy access for locum pharmacists. Practitioners can be invited to multiple pharmacy accounts while maintaining separate audit trails for each location. This is perfect for locums and pharmacist IPs who work across different sites.
Help & Support
Support
You can reach our support team through:
- Email: contact@rxsure.co.uk
- WhatsApp: +44 7475 091929
- Phone: +44 7475 091929
We aim to respond to all enquiries within 24 hours during business days.
Yes. All new customers receive:
- Personalised onboarding session
- Video tutorials and documentation
- Ongoing support via email and WhatsApp
Pro and Enterprise customers receive additional dedicated support and training.
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