Help Centre

Find answers, guides, and support for RxSure

Getting Started

How do I get started with RxSure?

Set up your account in a few minutes and begin running consultations, PGDs and private prescriptions the same day.

1

How to create your RxSure account

Step-by-step guide to signing up and setting up your profile.

5 min read
2

Setting up your first service

Learn how to add services and configure guided consultation templates.

8 min read
3

Adding team members

Invite staff to your pharmacy and set their permissions.

4 min read
4

Connecting your booking page to your website

Embed your booking widget or link to your profile page.

6 min read

Booking & Scheduling

How do I manage bookings and patient scheduling?

Follow these step-by-step guides to handle appointments, set your availability and keep patient scheduling under control.

1

Managing your availability

Set your working hours, breaks, and days off.

5 min read
2

Handling walk-in patients

Quick registration for patients who arrive without a booking.

3 min read
3

Cancellations and refunds

How to cancel bookings and process refunds when needed.

4 min read
4

Appointment reminders

Configure email and SMS reminders for patients.

4 min read

Clinical Workflows

Consultations

Learn how to run consultations across all 38 PGDs, use clinical templates and generate GPhC and CQC-ready documentation.

1

Running a consultation

Step-by-step guide to completing a consultation using guided clinical templates.

8 min read
2

Understanding clinical template safety blocks

How contraindication blocks and warnings work.

6 min read
3

Generating clinical documents

Create and print clinical documents from consultations.

4 min read
4

Sending GP notifications

How to prepare and send GP notification letters.

5 min read

Can't find what you're looking for?

Our support team is here to help.

Email Support

contact@rxsure.co.uk

We respond within 24 hours

WhatsApp

+44 7475 091929

Quick questions answered fast

FAQ

View frequently asked questions

Common questions answered

From Our Blog

Related Reading