Disclaimer

Last Updated: 10 April 2026 • Version 3.1
Important information for pharmacy owners and healthcare professionals

Please read this disclaimer carefully before using the RxSure platform. By using our services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.

1. Platform Purpose

RxSure© is a software platform designed to assist UK pharmacies and healthcare professionals in managing private clinical services, appointments, documentation, and compliance tracking.

RxSure is a workflow management tool only. It is not a medical device, does not provide medical advice, and is not intended to replace professional clinical judgement.

2. Clinical Responsibility Disclaimer

2.1 Professional Responsibility

All clinical decisions, clinical services, dispensing, and patient care remain the sole responsibility of the registered healthcare professional using the platform. This includes but is not limited to:

Patient assessment and diagnosis
Treatment selection and clinical service decisions
Interaction safety checks and contraindication checks
Dosage calculations and verification
Patient counselling and follow-up care
Adverse event monitoring and reporting

2.2 Clinical Judgement

While RxSure provides guided workflows based on clinical protocols and evidence-based clinical guidelines, these are decision-support tools only. Healthcare professionals must:

Exercise independent professional judgement in all clinical matters
Verify all information against current clinical guidelines
Consider individual patient circumstances
Override system suggestions when clinically appropriate
Maintain competency in all services delivered

2.3 No Medical Advice

RxSure does not provide medical, pharmaceutical, or clinical advice. The platform:

Does not diagnose medical conditions
Does not recommend specific treatments
Does not guarantee clinical outcomes
Cannot replace proper clinical training and expertise

3. Questionnaire and Template Disclaimer

3.1 Pre-Screening Questionnaires

Our consultation questionnaires and templates are designed based on:

evidence-based clinical guidelines
NICE guidelines and clinical best practices
GPhC standards and requirements

However, these questionnaires:

May not capture all relevant clinical information
Should be supplemented by professional clinical assessment
May require customisation for specific patient populations
Are not substitutes for comprehensive patient history taking

3.2 Template Updates

While we strive to keep templates current with guidelines, there may be delays between guideline updates and template revisions. Healthcare professionals should:

Verify templates against current guidelines
Report any discrepancies to our team
Not rely solely on templates for clinical compliance

4. Documentation Disclaimer

4.1 Auto-Generated Documents

Documents generated by RxSure (clinical records, certificates, GP notifications) are based on information entered into the system. The healthcare professional is responsible for:

Accuracy of all information entered
Reviewing documents before issuing
Ensuring appropriateness for each patient
Legal validity of clinical records issued
Proper signing and authorisation

4.2 Record Keeping

While RxSure maintains digital records, pharmacy owners should:

Maintain backup records as per GPhC requirements
Verify record accuracy regularly
Not rely solely on digital records for legal purposes

5. Compliance Disclaimer

5.1 Regulatory Compliance

RxSure is designed to support GPhC compliance, but the platform:

Does not guarantee regulatory compliance
Cannot ensure all legal requirements are met
Is not a substitute for professional legal advice
May not cover all regulatory requirements for all services

5.2 Pharmacy Owner Responsibility

Pharmacy owners remain fully responsible for:

GPhC registration and compliance
Staff training and competency verification
Premises standards and equipment
Standard Operating Procedures (SOPs)
Responding to GPhC inspections
Maintaining appropriate insurance

6. Third-Party Services

RxSure integrates with third-party services including payment processors, email providers, and SMS services. We are not responsible for:

Third-party service availability or reliability
Payment processing errors or disputes
Communication delivery failures
Data handling by third-party providers

Payment transactions go directly to your own Stripe, PayPal, or bank accounts. We do not handle or process patient payments.

7. Limitation of Liability

To the maximum extent permitted by law, RxSure accepts no liability for:

Clinical outcomes or patient harm
Clinical errors or adverse drug events
Regulatory penalties or sanctions
Loss of revenue or business
Data loss beyond our control
Actions taken based on platform information

This disclaimer does not exclude liability for death or personal injury caused by our negligence, fraud, or other matters where liability cannot be excluded by law.

8. Professional Indemnity Insurance

All healthcare professionals using RxSure must maintain appropriate professional indemnity insurance that covers:

All private services offered through the platform
Clinical service activities (where applicable)
Clinical advice and consultations

RxSure's insurance does not cover individual healthcare professional liability.

9. Information Accuracy

While we make reasonable efforts to ensure information on this platform is accurate and up-to-date:

We do not warrant the accuracy of all information
Clinical guidelines and regulations change frequently
Drug information may become outdated
Users should verify critical information from authoritative sources

10. Service Availability

We aim for high availability but cannot guarantee uninterrupted service. Healthcare professionals should:

Have contingency plans for system unavailability
Maintain offline access to critical patient information
Not solely rely on the platform for emergency situations

11. Clinical Safety & Risk Management

RxSure maintains a clinical safety framework compliant with DCB0129 (Clinical Risk Management: its Application in the Manufacture of Health IT Systems):

Clinical Safety Officer: Navid-Ul-Khurram Kaleem, Pharmacist Independent Prescriber (GPhC: 2064676), is the appointed Clinical Safety Officer responsible for overseeing the safety of the platform and its clinical workflows
Hazard Log: A clinical hazard log is maintained, identifying potential clinical risks associated with platform use and the mitigations in place
Risk Assessment: Clinical risks are assessed using a standardised risk matrix considering likelihood and severity of harm
Safety Case: A clinical safety case is maintained documenting the argument that the platform is safe for its intended use
Incident Reporting: Clinical safety incidents can be reported to contact@rxsure.co.uk and are investigated in accordance with our clinical risk management process

The clinical safety documentation is available for review by NHS organisations and regulatory bodies upon request.

12. Medical Device Classification

RxSure has been assessed against the UK Medical Devices Regulations 2002 (as amended) and the MHRA guidance on software as a medical device.

RxSure is not classified as a medical device.

The rationale for this classification is:

RxSure does not diagnose, prevent, monitor, treat, or alleviate any disease or medical condition
The platform does not perform any clinical calculation that could directly affect patient treatment
guided clinical workflows present published reference information but do not interpret, analyse, or recommend — the practitioner applies their own clinical judgement
The AI Consultation Assistant provides supplementary information only and does not make or influence clinical decisions
The platform functions as a practice management, record-keeping, and workflow tool — equivalent to an electronic patient record system
All clinical decision-making authority remains with the qualified healthcare professional

This classification is reviewed whenever new features are added that may change the platform's intended purpose. If the platform's functionality changes such that it meets the definition of a medical device, appropriate UKCA/CE marking and MHRA registration will be pursued.

13. Automated Decision-Making & AI Disclaimer

RxSure© incorporates an AI-assisted feature called the Consultation Assistant. This feature is governed in full by Section 19 of the Terms of Service, which you should read carefully before using any AI feature. The key points are summarised below.

13.1 Nature of the AI Tool

The RxSure AI Consultation Assistant:

Is a supplementary clinical support tool only
Does not diagnose, treat, or provide clinical services
Does not make, override, or influence clinical decisions
Does not produce legally binding outcomes
Is not classified as a medical device
Does not process data for purposes of automated individual decision-making under Article 22 of UK GDPR

13.2 Accuracy and Limitations

AI-generated output has inherent limitations. You acknowledge that:

Output may be inaccurate, incomplete, or outdated
The AI may not reflect the most current clinical guidelines or drug information
Output is generated probabilistically and is not verified clinical information
All AI output must be independently verified by the practitioner before acting on it

13.3 Clinical Responsibility

All clinical responsibility remains solely with the registered healthcare professional. Using the AI Consultation Assistant does not reduce, transfer, or limit your professional obligations in any way. You must exercise independent clinical judgement in every consultation, irrespective of any AI-generated output.

13.4 Liability

RxSure©'s total aggregate liability for any claim connected to an AI-assisted feature is limited as set out in Section 19.5 of the Terms of Service (the lesser of three months' fees or £5,000). RxSure© accepts no liability for clinical harm, patient injury, regulatory sanctions, or professional disciplinary action arising from reliance on AI-generated output.

13.5 DCB0129 Compliance

AI-assisted features have been assessed and implemented in accordance with RxSure©'s clinical safety obligations under DCB0129. AI-related clinical hazards are documented in the platform's hazard log and are subject to ongoing review by the appointed Clinical Safety Officer. See Section 11 of this Disclaimer for full DCB0129 details.

14. Changes to This Disclaimer

We may update this disclaimer periodically to reflect changes in our services or legal requirements. Continued use of the platform after changes constitutes acceptance of the updated disclaimer.

15. Contact Us

If you have questions about this disclaimer or require clarification:

Email: contact@rxsure.co.uk
Phone: 01613830950
Address: 934 Stockport Road, Manchester, M19 3AB