Cookie Policy
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.
This Cookie Policy explains how RxSure© uses cookies and similar technologies on our pharmacy compliance platform.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as logging in or filling in forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| rxsure_session | Maintains your login session | Session |
| rxsure_csrf | Security - prevents cross-site request forgery | Session |
| cookie_consent | Remembers your cookie preferences | 1 year |
2.1.1 NHS Authentication Cookies
When healthcare professionals authenticate using NHS Care Identity Service 2 (CIS2), the following additional cookies may be set:
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| cis2_session | Maintains the authenticated NHS CIS2 session | Session (expires on logout or after 15 minutes of inactivity) | Essential |
| cis2_state | CSRF protection for CIS2 authentication flow | Temporary (cleared after authentication) | Essential |
| nhs_auth_token | Stores the encrypted access token for NHS API calls | Session (maximum 12 hours) | Essential |
These cookies are essential for NHS service functionality and cannot be disabled when using NHS-integrated features. They are automatically removed when you log out or when your session expires.
2.2 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your preferences.
| Cookie Name | Purpose | Duration |
|---|---|---|
| rxsure_prefs | Stores your display preferences | 1 year |
| rxsure_lang | Remembers your language preference | 1 year |
| rxsure_theme | Stores your theme preference (light/dark) | 1 year |
2.3 Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes users | 2 years |
| _ga_* | Google Analytics 4 | Maintains session state | 2 years |
| _gid | Google Analytics | Distinguishes users | 24 hours |
| _gat | Google Analytics | Throttles request rate | 1 minute |
2.4 Marketing Cookies
These cookies may be set through our site by advertising partners to build a profile of your interests and show you relevant adverts on other sites.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) | Tracks visits across websites | 3 months |
| _fbc | Meta (Facebook) | Stores last visit information | 2 years |
| tt_* | TikTok | Tracks visits and conversions | 1 year |
3. How to Manage Cookies
3.1 Cookie Consent
When you first visit our website, you will see a cookie banner asking for your consent to set non-essential cookies. You can change your preferences at any time.
3.2 Browser Settings
Most web browsers allow you to control cookies through their settings. Common browsers:
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Cookies and site permissions
3.3 Opt-Out Links
You can opt out of specific tracking:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Meta (Facebook): Facebook Ad Preferences
- General opt-out: Your Online Choices
4. Impact of Disabling Cookies
Please note that if you choose to disable cookies:
- Some features of the website may not function properly
- You may need to log in more frequently
- Your preferences may not be saved between visits
- Some pages may not display correctly
Essential cookies cannot be disabled as they are necessary for the website to function.
5. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control the dissemination of these cookies. You should check the third-party websites for more information about these cookies and how to manage them:
6. Similar Technologies
In addition to cookies, we may use similar technologies:
- Local Storage: Stores data in your browser to improve performance
- Session Storage: Temporary storage that clears when you close your browser
- Pixels/Web Beacons: Small images that track page views and email opens
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date.
8. Legal Basis
Under UK GDPR and the Privacy and Electronic Communications Regulations (PECR), we:
- Use essential cookies based on our legitimate interest in providing a functional website
- Only use non-essential cookies with your explicit consent
- Allow you to withdraw consent at any time
9. Contact Us
If you have any questions about our use of cookies, please contact us:
Email: contact@rxsure.co.uk
Phone: 01613830950
Address: 934 Stockport Road, Manchester, M19 3AB