Frequently Asked Questions

RxSure is a digital compliance and practice management platform designed for UK pharmacies and private clinics. Stay compliant, stay in control - manage consultations with built-in safety checks, generate inspection-ready documentation, track staff training, and accept payments. Your digital front door for private prescribing.

RxSure is built for:

• Independent community pharmacies offering private services
• Pharmacy groups managing multiple locations
• Pharmacist Independent Prescribers (IPs)
• Locum pharmacists working across multiple pharmacies
• Private clinics (aesthetic, weight management, travel health)

Getting started is simple:

1. Sign up for a free 3-month trial (no credit card required)
2. Set up your pharmacy profile and services
3. Invite your team members
4. Start running consultations

Our onboarding team will guide you through the entire process.

No. There are no setup fees, no hidden costs, and no credit card required to start. You get full access to the Standard tier for 3 months completely free.

The best private prescription software for UK pharmacies should cover the complete workflow: patient booking, SmPC-guided consultations, electronic prescription generation, payment processing, and GPhC compliance management. RxSure is the only platform that includes all of these in one system, with a flat monthly fee and no per-prescription charges. See our full 2026 comparison for a detailed review of all options.

UK pharmacies use several options for private prescriptions including RxSure, SignatureRx, ePrivatePrescription, Healistic, and CLYNXX. These range from simple prescription generators to complete practice management platforms. RxSure is the most comprehensive, covering booking, consultations, prescriptions, payments, and compliance in one platform. Read our guide on how to choose e-prescribing software for detailed evaluation criteria.

Some platforms like Healistic offer free prescription generation. However, free tools typically only cover prescription creation — you still need separate (paid) tools for patient booking, consultations, payments, and compliance management. RxSure offers a free 3-month trial of the complete platform, which often works out more cost-effective than cobbling together free and paid tools.

Private prescription software eliminates handwriting errors, saves 3-5 minutes per prescription, creates automatic audit trails for GPhC compliance, integrates booking and payments, and provides secure digital storage. Paper prescriptions are still legal but introduce risks at scale. Read our detailed comparison of software vs paper prescriptions.

Electronic private prescribing is the process of generating, managing, and issuing private prescriptions digitally rather than on paper. Prescribers use e-prescribing software to create legally valid electronic prescriptions with patient details, medication information, dosage instructions, and digital signatures. Read our complete guide to electronic private prescribing.

Yes. Electronic private prescriptions are fully legal in the UK provided they contain all required information under the Human Medicines Regulations 2012: prescriber details, patient details, date, medication details (name, form, strength, quantity, directions), and prescriber signature. Read more about electronic private prescription requirements.

In the UK, electronic private prescriptions can be issued by: GMC-registered doctors, GPhC-registered independent prescriber pharmacists, GDC-registered dentists, NMC-registered nurse independent prescribers, and supplementary prescribers within an agreed Clinical Management Plan.

Essential compliance features include: automatic audit trails for every consultation and prescription, SmPC-guided clinical templates with safety checks, pre-screening questionnaires, GP notification letters, a compliance dashboard for GPhC inspection readiness, staff training and CPD tracking, and GDPR-compliant data storage. Read our GPhC compliance guide for the full checklist.

We offer three plans:

• Standard: FREE for 3 months, then £60/month - includes booking, compliance-ready templates, professional profile, training & CPD, and incident management
• Pro: £100/month - everything in Standard plus Patient Portal, payment integration, professional website, and AI clinical support
• Enterprise: Custom pricing for pharmacy groups - unlimited locations, white-label option, and dedicated support

No, never. 100% of the revenue from your private services goes directly to you. Payments go straight to your own Stripe or PayPal account. We only log transactions for your records - we never touch your money.

After your free trial, you can:

• Continue on the Standard plan at £60/month
• Upgrade to Pro for additional features
• Export your data if you choose not to continue

We'll send reminders before your trial ends so there are no surprises.

Yes. There are no long-term contracts. You can cancel your subscription at any time. If you cancel, you'll retain access until the end of your billing period, and you can export all your data.

RxSure keeps you inspection-ready at all times through:

• Complete audit trails: Every action logged with timestamps - generate inspection reports on demand
• Built-in safety controls: Automatic contraindication blocks and warnings at critical decision points
• Compliance dashboard: See your compliance status at a glance with expiry alerts
• Training & competency tracking: Monitor staff certifications, DBS, insurance, and CPD
• Professional documentation: Consistent, GPhC-compliant documents generated automatically

RxSure is a software platform, not a pharmacy, so we don't require GPhC registration. However, we've built the platform to support pharmacies in meeting all 9 GPhC Standards for Pharmacy Professionals. Our questionnaires and workflows are designed based on SmPC guidelines and regulatory requirements.

Yes. RxSure provides inspection-ready documentation including:

• Complete consultation records with timestamps
• Staff training and competency records
• DBS and insurance tracking
• Incident management logs
• Consent documentation

You can generate compliance reports on-demand for any time period.

All data is stored on secure UK-based servers. We use industry-standard encryption (AES-256) both in transit and at rest. Your patient data never leaves the UK.

Yes. RxSure is fully compliant with UK GDPR and the Data Protection Act 2018. We are registered with the ICO (Registration: ZB261485). We process data only as necessary and provide tools for you to manage patient consent and data subject requests.

Yes. You can export all your data at any time in standard formats. Your data belongs to you, and we make it easy to take it with you if you ever decide to leave.

We retain records in accordance with GPhC pharmacy regulations. Patient consultation records are retained for a minimum of 10 years (or until the patient reaches 25 for minors). You can configure retention policies based on your specific requirements.

RxSure supports a wide range of private clinical services including:

• Travel vaccinations (Typhoid, Hepatitis A/B, Yellow Fever, etc.)
• Flu vaccinations
• Weight management consultations
• Sexual health services
• Minor ailments consultations
• Blood pressure monitoring
• And more - you can customise services to your needs

Yes. While we provide SmPC-based templates that follow clinical guidelines, you can customise questionnaires to match your pharmacy's specific protocols. You can add, modify, or remove questions as needed while maintaining compliance requirements.

We're working on integrations with major PMR systems. Currently, RxSure operates as a standalone platform for private services. If you have specific integration requirements, please contact us to discuss your needs.

Yes. RxSure supports multi-pharmacy access for locum pharmacists. Practitioners can be invited to multiple pharmacy accounts while maintaining separate audit trails for each location. This is perfect for locums and pharmacist IPs who work across different sites.

You can reach our support team through:

• Email: contact@rxsure.co.uk
• WhatsApp: +44 7475 091929
• Phone: +44 7475 091929

We aim to respond to all enquiries within 24 hours during business days.

Yes. All new customers receive:

• Personalised onboarding session
• Video tutorials and documentation
• Ongoing support via email and WhatsApp

Pro and Enterprise customers receive additional dedicated support and training.